Refund policy
We Stand Behind Every Lumera Device
If your Lumera isn't working the way it should, we'll make it right. Our 365-day guarantee exists because we're confident in what we make — and we want you to feel just as confident buying it.
Your 365-Day Guarantee
You have a full 365 days from the day your order arrives to reach out to us. If you're not satisfied, here's how the process works:
- Contact our team within 365 days of delivery
- We'll guide you through the return step by step
- Send it back to our returns facility with tracking
- We inspect and process your refund, replacement, or store credit — your choice
That's it. No runaround, no guessing.
Return Shipping
Free charge returns apply.
How Quickly Will You Hear Back?
Once we receive your return, here's the timeline:
- 1 business days — inspection and review
- 1 business day — refund or replacement processed
We'll keep you updated every step of the way.
If Your Device Has an Issue
If something isn't working right, reach out before assuming you need to return it. Our support team resolves most issues quickly — often without a return needed at all. If a defect is confirmed, we'll ask for a short photo or video so we can take care of it properly.
A Few Things to Keep in Mind
To keep this guarantee fair for everyone, returns need to meet a few simple conditions:
- Request submitted within 365 days of delivery
- Device returned complete with original accessories
- Purchased through an authorized Lumera channel
We're Here for You
Questions? Just reach out — we respond within 4 hours.